What you get
Six tools, one monthly visit, one flat price. No add-ons, no tiers, no "premium plan."
No app to download. Customers scan, enter a name and phone number, and they're in — with the card saved to Apple or Google Wallet. Signup in English or Spanish. You instantly own your customer data.
A simple spend-to-earn system customers actually understand. Automatic birthday texts make your regulars feel like regulars — and bring them in on a day they were going somewhere anyway.
One-tap sends from a pre-built campaign calendar — game days, holidays, paydays, first cold snap. Plus automatic lottery jackpot alerts when the Powerball gets big. Texts see ~98% open rates.
After a visit, happy customers get pointed to Google. Unhappy ones reach you privately — before it becomes a one-star review. AI drafts your reply to every review so you never leave one hanging.
When a regular stops showing up, an automatic text goes out at 30 days with a reason to come back. Most stores never even notice a lost regular. Yours will win them back in their sleep.
New members, active vs. lapsed customers, promotions sent, reviews earned — one clean view, on your phone. Know your store the way the chains know theirs.
The feature no software company offers
Once a month, we physically walk your store — parking lot to restroom — and photograph what your customers see. Our AI turns those photos and your recent reviews into a scored report with specific, do-this-next improvements. Fresh photos go straight to your Google profile, lifting your local search ranking.
Most problems go unnoticed by the people who walk past them every day — until a bad review makes them public.
We read your month of reviews and feedback with you, connect them to what we saw in the store, and turn it into a plan.
The visit is a working session with someone who knows your store, your shelf, and your neighborhood — not a support ticket.
Why not just use what already exists?
| Feature | Southern Guild | Big loyalty apps | Punch cards |
|---|---|---|---|
| Loyalty & points | ✓ | ✓ | ✓ |
| SMS marketing & win-back | ✓ | Some | ✗ |
| Review generation & AI replies | ✓ | ✗ | ✗ |
| Monthly in-person store audit | ✓ | ✗ | ✗ |
| Built for independents | ✓ | ✗ | ✓ |