What you get
Six tools, one monthly visit, one flat price. No add-ons, no tiers, no "premium plan."
No app to download. Customers scan the QR at your register, enter their name, phone number, and birthday, and they're in — welcome text fires instantly, card saves to Apple or Google Wallet. Signup in English or Spanish. You own every name, number, and birthday from day one.
100 welcome points the moment they join — so progress feels started, not empty. 50 points every visit, double on consecutive days. First free reward lands by visit 4. Automatic birthday texts bring them in on a day they were already going somewhere.
Every store gets its own calendar built around its customers. We plan it together during the monthly visit — you bring the local knowledge, we bring the data. Messages are thoughtfully spaced so customers never feel spammed. Automatic jackpot alerts, birthday texts, and win-backs fire without you touching anything.
After a visit, happy customers get pointed to Google. Unhappy ones reach you privately — before it becomes a one-star review. AI drafts your reply to every review. And your dashboard shows the full story: where your rating was on day one, where it is now, every review earned since joining — proof the program is working.
When a regular stops showing up, an automatic text goes out at 30 days with a reason to come back. Most stores never even notice a lost regular. Yours will win them back in their sleep.
New members, active vs. lapsed customers, promotions sent, reviews earned — one clean view, on your phone. Know your store the way the chains know theirs.
Local Ranks
The chains have tiers — Starbucks Gold, Chipotle Rewards. Ours carry your store's own name on the customer's badge. The loyalty is to you, not to us.
Joins the program
10 visits in 90 days
25 visits in 90 days
The $4 coffee regular matters as much as the $40 basket. Rank is earned by showing up — which is exactly the behavior that builds a real regular.
Rank lives entirely in the wallet card and texts. Clerks never need to check, verify, or remember anything. The zero-training rule holds at every tier.
A customer who's a Loyalist at three Guild stores is the "support local" network in human form. Local Ranks is the foundation of the cross-store Guild network we're building.
At the counter
"Scan the sign — get offers, earn rewards. Takes 20 seconds."
The feature no software company offers
Once a month, we physically walk your store — parking lot to restroom — and photograph what your customers see. Our AI turns those photos and your recent reviews into a scored report with specific, do-this-next improvements. Fresh photos go straight to your Google profile, lifting your local search ranking.
Most problems go unnoticed by the people who walk past them every day — until a bad review makes them public.
We read your month of reviews and feedback with you, connect them to what we saw in the store, and turn it into a plan.
The visit is a working session with someone who knows your store, your shelf, and your neighborhood — not a support ticket.
Why not just use what already exists?
| Feature | Southern Guild | Big loyalty apps | Punch cards |
|---|---|---|---|
| Loyalty & points | ✓ | ✓ | ✓ |
| SMS marketing & win-back | ✓ | Some | ✗ |
| Review generation & AI replies | ✓ | ✗ | ✗ |
| Monthly in-person store audit | ✓ | ✗ | ✗ |
| Built for independents | ✓ | ✗ | ✓ |